About SHALANKA
SHALANKA DOT COM (PVT) LTD. operates a business and community platform connecting customers, business owners, authorized managers, entrepreneurs and service partners. Features may include marketplace sales, bookings, property enquiries, delivery, rides, learning and social content. Availability depends on the module and location. Contact SHALANKA through the Contact SHALANKA page for company and support details.
Accounts and verification
Give accurate information, protect your password and use only accounts and businesses you are authorized to manage. A migrated member may sign in with their existing email and password, but must verify a mobile number before receiving normal member access. Phone verification confirms control of a number; it is not a guarantee of identity, competence or product quality. International verification may use Google Firebase and its disclosed phone-processing practices. Meet any applicable age, capacity, licensing and local eligibility requirements before transacting or offering regulated services.
Business owners, managers and entrepreneurs
Business owners remain responsible for their offers, prices, stock, delivery promises, lawful products, tax information and customer service. Owners and approved managers may manage assigned listings within their permissions. Trained entrepreneurs may assist assigned businesses, customers and operations under the applicable agreement and commission rules. Training, a platform title or account role does not itself determine employment status or promise an income, investment return or exclusive territory. Work status and entitlements depend on the actual arrangement, contract and applicable law. Do not claim ownership of a business or act outside an approved assignment.
Orders, bookings and enquiries
Review the seller, quantity, current price, taxes, delivery charges, cancellation terms and final total before confirming. Quantity tiers and reseller prices may change before checkout; completed order snapshots keep the agreed price. A chat, property enquiry or booking request is not automatically a confirmed purchase or reservation. Confirmation and payment status are shown in the relevant workflow. Additional supplier or service terms must be disclosed before purchase and cannot remove mandatory consumer protections.
Wallets, settlement and rewards
Use only the wallet balance shown as available. Top-ups require an approved payment-provider confirmation or independent bank/offline receipt verification; submitting a receipt does not itself credit money. Where enabled, confirmed order payments are held in the company's payment workflow and allocated to eligible parties on completion. Refunds, disputes, reversals and payouts follow their review workflows. Historical imported wallet entries are an archive and are not spendable. Test or sandbox balances and transactions are labelled and do not represent an external bank transfer. A wallet is not an interest-bearing savings account or an investment product.
Commission, entrepreneur shares, partner earnings and cashback depend on eligibility and the published transaction rules. Cashback does not apply to unregistered buyers or reseller transactions. No reward is guaranteed merely by registering or completing training. A voluntary tip is a separate, explicitly confirmed wallet transfer to the recipient named on the confirmation screen. It does not purchase a product, reserve a service or create a paid-content unlock.
Content and community conduct
Post only material you own or may lawfully share. Retain your intellectual property rights while permitting SHALANKA to store, process and display the content to operate the chosen features and audience. Respect other members, their privacy and intellectual property. Do not post unlawful, deceptive, abusive or unsafe material, impersonate others, manipulate reviews or rewards, or misuse payments and messaging. Use internal business messaging as required by platform rules. Report harmful or misleading content through the report and support tools.
Paid content must use the protected publishing workflow. Previously public attachments cannot become confidential merely by adding a price. Content owners must not remove purchased access to avoid their obligations; corrections, retention and refunds may require administration review. Sharing a preview or link does not grant others access to protected content.
Privacy, administration and account closure
Use profile, post-audience, messaging and block controls to manage personal interactions. Business information, necessary transaction records and authorized operational oversight are separate from personal social privacy. Administrators may review operations within authorized system roles. Support login is audited, lasts at most 15 minutes, remains read-only and may inspect a member awaiting mobile verification. It does not verify that member or permit an administrator to transact or send messages as them.
You may deactivate your personal account and return by signing in and confirming reactivation. Requesting deletion hides the personal account immediately and provides one calendar month to cancel the request after proving account access. The displayed deadline is authoritative; it is not extended by opening the sign-in page. After that deadline, reactivation is unavailable and identity removal is finalized by scheduled processing. Orders, financial ledgers, purchased-content obligations, business publications, disputes and legally necessary records may be retained with restricted access. Contact support to arrange business ownership, outstanding funds and obligations.
Platform responsibilities, complaints and changes
SHALANKA may restrict unlawful or unsafe activity, review listings and investigate complaints. Service availability, map positions and AI-generated suggestions may be incomplete; confirm material facts with the responsible business before relying on them. Nothing in these terms excludes duties, remedies or liability that applicable law does not allow us to exclude. The Return & Refund Policy explains how to raise a purchase concern. Contact SHALANKA first for assistance; you may also use applicable consumer or legal complaint channels. Sri Lankan law applies subject to mandatory protections and competent courts applicable to your transaction. Policy changes are dated and versioned; they do not retrospectively remove accrued consumer rights.
Questions about this policy? Contact SHALANKA.